As a security measure to avoid being victims of a fraudulent purchase, for you and our company, you will be requested additional information, in cases such as:

• When rejected with one or more payment attempts.
• If your payment is not processed more than 24 hours. through payment gateways in Paypal, Stripe, Mercado
• If your order marks as fraud.
• In payments with credit or debit card in Paypal, Stripe, Mercado Pago in purchases over $12,000.00 pesos,

Requested information

• Official identification (IFE, DRIVER'S LICENSE or Passport)
  Both documents on both sides
• A photo or screenshot of the credit/debit card you used for the purchase, showing only the last 4 digits shown on the front.
• A letter where you accept the charge of the amount.

In case you do not want to send the card with which you purchased, you can send your confirmation number of the operation that your bank provides you, or, the scan or photograph of the cover of the last current account statement of the card with the that you made the purchase.

An advisor will contact you by WhatsApp or phone call when detecting this type of situation.

If the requested information is not reviewed, the order and/or affiliations will be cancelled.

Alysh is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shyla Originals may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.