EXCHANGE AND RETURNS POLICIES
Originales Shyla sa de cv is committed to customer satisfaction. Therefore, we mention below the shipping or return policies of the garments that we sell through the service of our online store to meet the needs and demands of our customers:
REGULATION
Comply with the 8 points of the regulation so that your exchange or return is accepted.
1.- When requesting a return or exchange due to size, color, or factory defect. You have a period of 30 calendar days from the date of issue of the ticket or invoice.
2.- The returned product must be in its original packaging, including accessories, promotional items and original labels.
3.- For safety and hygiene reasons; And for the satisfaction of all our customers, returns the garment must be in good condition and must meet the following characteristics:
* Free of stains (makeup, lipstick, food, liquids, etc.)
* Free of odors (perfume, deodorants, etc.)
* Unused previously
4.- Exchanges or returns must be accompanied by the exchanges and returns form , or otherwise the return cannot be made.
5.- To make your changes in our branches, you need your purchase receipt or order order that arrived at your email, within the same period of 30 calendar days .
6.- Outside of these rules established in these policies, we reserve the right to make changes or refunds.
7.- Exceptions that do not cover warranty.
* When the garment has been used in conditions other than normal.
* When the garment had not been operated in accordance with the instructions for use that accompanied it (label inside the garment).
* When the garments have been altered or repaired by unauthorized persons.
* There are no changes to white or off-white garments.
8.- In the case of purchasing any PROMOTION OR SALE garment, no changes or returns of ANY KIND are made .
9.- In the case of purchasing Shyla clothing or accessories in a department store such as Liverpool, Sear, El Palacio de Hierro, Woolworth, Privalia, Coppel, Costo, etc. You will have to make the exchange or return where you purchased it. We CANNOT make the change in any of our stores.
10.- In the case of purchasing Shyla clothing or accessories in some Marketplace how
Amazon, Mercado Libre, Claro Shop, Walmart, Liverpool, Sear, El Palacio de Hierro, Privalia, Costo, etc.
You will have to make the exchange or return where you purchased it. We CANNOT make the change in any of our stores.
MODEL CHANGE
follow the step-by-step instructions
Yes, you can only make 1 change per order. If you request another change, you must pay for the shipping . On the other hand, you must contact a sales agent to verify the existence of the size or color to be changed. Contact us by the following means:
Email : contacto@alysh.com.mx
Telephone : (+52) 55 5709 0018 EXT : 213
Whatsapp : +52 55 6785 1468
Facebook: @alyshOficial
Instagram : @alyshoficial
Send the product with its original packaging and the exchange and returns form
filled out to the following address: José María Izazaga #65 loc.17, Col. Centro, Cuauhtémoc Delegation, Mexico City. CP 06080 with attention to Alysh's online store.
* You pay for shipping to our offices and we send the change to your home at no cost
Upon receiving the product we will ensure that it complies with the exchange regulations before
mentioned.
We will proceed with the shipment at no cost and the tracking number will be sent by email.
If NOT applicable, a sales agent will contact you to give details of your case.
IN CASE OF A BALANCE IN FAVOR
In case of choosing a model with a lower cost than the previous one.
You will receive a bonus and/or coupon with the amount of the balance in your favor to use on your next purchase, both in physical stores and in the online store.
In case you choose a model with a higher cost than the previous one.
* The client must pay the difference to our accounts
banking. Click HERE to learn more.
* Send proof of payment to email contacto@alysh.com.mx
* Upon validating the payment, the change will be prepared and sent to the client.
CHANGE BY SIZE AND/OR COLOR
follow the step-by-step instructions
Yes, you can only make 1 change per order. If you request another change, you must pay for the shipping . On the other hand, you must contact a sales agent to verify the existence of the size or color to be changed. Contact us by the following means:
Email : contacto@alysh.com.mx
Telephone : (+52) 55 5709 0018 EXT : 213
Whatsapp : +52 55 6785 1468
Facebook: @alyshOficial
Instagram : @alyshoficial
Send the product with its original packaging and the completed returns and exchanges form to the following address: José María Izazaga #65 loc. 17, Col. Centro, Cuauhtémoc Delegation, Mexico City. CP 06080 with attention to Alysh's online store.
* You pay for shipping to our offices and we send the change to your home at no cost.
Upon receiving the product we will ensure that it complies with the exchange regulations before
mentioned.
We will proceed with the shipment and the tracking number will be sent by email.
If NOT applicable, a sales agent will contact you to give details of your case.
EXCHANGE DUE TO FACTORY DEFAULT
We explain step by step
Contact a sales agent to verify the existence of the size or color to be changed. Contact us by the following means:
Email : contacto@alysh.com.mx
Telephone : (+52) 55 5709 0018 EXT : 213
Whatsapp : +52 55 6785 1468
Facebook: @alyshOficial
Instagram : @alyshoficial
We will send via email the return guide to ship the garment at the FedEx branch that is most convenient for you.
Send the product with its original packaging to the following address: José María Izazaga #65 loc. 17, Col. Centro, Cuauhtémoc Delegation, Mexico City. CP 06080 with attention to Alysh's online store.
Upon receiving the product we will proceed with the shipment and the tracking number will be sent by email.
CHANGES IN STORES
Did you make your purchase in our online store, but want to change the size, color and/or model? We explain step by step.
Contact a sales agent to verify the existence of the size or color to be changed. Contact us by the following means:
Email : contacto@alysh.com.mx
Telephone : (+52) 55 5709 0018 EXT : 213
Whatsapp : +52 55 6785 1468
Facebook: @alyshOficial
Instagram : @alyshoficial
Share with us through the means you chose to contact us the items to be exchanged, that is:
Coat T75000NEGCH exchange for Jacket T51000CAFCH
Select your nearest store. Don't know which one is closest to you? Click HERE
To be successful in your exchange, we will check the existence of stock in the store of your choice.
If your changes are in stock, you will go to the store you requested from us.
If we do not have stock in the store, we will request to send inventory from our warehouse to the store, but this procedure can take approximately 1 to 3 days.
As a last option, you can also go to the main branch located at José María Izazaga #65 loc. 17, Col. Centro, Cuauhtémoc Delegation, Mexico City. CP 06080.
And we will make your requested changes.
We will send your purchase receipt to your email. When attending the store you will have to present the following:
* Bring a change of clothes
* Bring the printed ticket
IMPORTANT:
If you do not have the ticket, the change cannot be made.
The garments must comply with our regulations that are marked in the aforementioned REGULATIONS. Otherwise your change cannot be made.
If there is no stock of the size, color or model that you wish to change, you will be refunded the item or, failing that, the entire order.
The refund will be made as specified in the REFUND PROCESS , the instructions are specified below.
IMPORTANT
Our stores will not issue refunds for orders placed in the alysh online store.
com
IN CASE OF A BALANCE IN FAVOR
Balance in favor of the client
In case of choosing a model with a lower cost than the previous one.
You will receive a bonus and/or coupon with the amount of the balance in your favor to use on your next purchase, both in physical stores and in the online store.
Balance in favor of Alysh
In case you choose a model with a higher cost than the previous one.
You will have to make the single payment of the difference at the branch you are in.
(The payment of the difference does not apply to MSI, nor payments in fortnights)
RETURN PROCESS.
Follow the step-by-step instructions.
Returns do not apply to sale or promotion clothing.
Contact a sales agent to verify the existence of the size or color to be changed. Contact us by the following means:
Email : contacto@alysh.com.mx
Telephone : (+52) 55 5709 0018 EXT : 213
Whatsapp : +52 55 6785 1468
Facebook: @alyshOficial
Instagram : @alyshoficial
Send the product with its original packaging including accessories, promotional items and original labels to the following address: José María Izazaga #65 loc.
17, Col. Centro, Cuauhtémoc Delegation, Mexico City. CP 06080 with attention to Alysh's online store.
Upon receiving the product we will ensure that it complies with the exchange regulations before
mentioned.
We will proceed with the refund which may take between 1 to 5 business days.
(If the return is NOT applicable, a sales agent will contact you to give details of your case.)
REFUND PROCESS
By selecting the Paypal payment gateway or payment with your credit or debit card , the refund will be applied directly to the same card used in the purchase.
(Refund will be applied within 1 to 3 business days)
The refund will be deposited into a bank account in the name of the owner who made the purchase.
* If you do not have a bank account, send us a bank account + INE of a trusted person that you indicate.
(Refund will be applied within 2 to 5 business days)
By selecting the Mercado Pago gateway and making the payment at Oxxo, 7 Eleven, Benavides pharmacy and Savings pharmacy.
* The refund will be deposited into a bank account in the name of the owner who made the purchase.
* If you do not have a bank account, send us a bank account + INE of a trusted person that you indicate.
(Refund will be applied within 2 to 5 business days)
The order from our online store will be canceled and the entire refund procedure will be done by the Kueski Pay team and they will provide the appropriate follow-up.
(The refund will be applied with the Kueski Pay conditions)
