Alysh | Exchanges and Returns

WHAT YOU SHOULD KNOW BEFORE REQUESTING YOUR EXCHANGE OR RETURN

1.- If the product is to be returned due to size, color, defect or manufacturing, you have a period of 30 calendar days from the date of invoice issue.
- If the product received has any manufacturing defect, contact us at

01 (55) 57090018 ext: 278 or email online@alysh.com

2.- The returned product must be in its original packaging, including accessories, promotional items, and original labels.

3.- For safety and hygiene reasons, and for the satisfaction of all our customers, returns must meet the following requirements:
- The garment must be in good condition:
* Free of stains (makeup, lipstick, food, liquids, etc.)
* Free of odors (perfume, deodorants, etc.)
* Not previously used

4.- Returns must be accompanied by the return form , otherwise the return cannot be processed.

5.- To make your changes in our branches, your purchase receipt is required, within the same period of 30 calendar days .

6.- Outside of these rules established in these policies, we reserve the right to make changes or refunds.

7.- Exceptions that are not covered by the warranty.
- When the garment has been used under conditions other than normal.
- When the garment has not been operated in accordance with the accompanying user instructions (label inside the garment).
- When the garment has been altered or repaired by unauthorized persons.
-There are no exchanges for white or off-white garments.

8.- In the case of purchasing any item on sale, no exchanges or refunds of any kind are made.

EXCHANGE OR RETURN PROCESS 
1.- The customer must ensure that the product complies with the return policies.

2.- The exchange or return must be registered using the completed return form and notified to online@alysh.com.
Note: It is extremely important to contact our online sales advisor before sending an exchange or return to explain the process.

3.- Changes by parcel service
The process for changing sizes or colors is as follows:
* You pay shipping to our offices and we'll send the exchange to your home at no cost.
* Don't forget to include the exchange form and your purchase receipt that we sent when you first placed your order.
Note: We are currently not exchanging for other models until we reopen our branches.
* Send the package to the following address.
José María Izazaga #65, loc. 17, Centro, Cuauhtémoc, Mexico City, CP 06080, serving Shyla online.
Note: In either case, you will be provided with a tracking number that you can use to track your shipment on the FedEx website.

4.- Return by parcel
- All returns are free.

- The package must be sent to the following address.
José María Izazaga #65, loc. 17, Centro, Cuauhtémoc, Mexico City, CP 06080, serving Shyla online.
Note: In either case, you will be provided with a tracking number that you can use to track your shipment on the FedEx website.

5.- Once we receive the garment or product, we will proceed to perform the corresponding review, confirming whether it is appropriate in accordance with the described policies. The response will be via email.

6.- If the exchange or return is not appropriate, our online sales team will contact you to provide details on how to return the item.

REFUND POLICY 

1.- Credit/debit card.
* If the customer used this payment method, the refund will be applied directly to the card used to make the payment.

2.- If the payment was made in cash through Oxxo, 7 Eleven, Benavides Pharmacy, Ahorro Pharmacy, bank deposit or transfer , the refund will be deposited into a bank account in the name of the account holder who made the purchase.
Note: If you do not have a bank account, please contact our online sales team at 01 (55) 57090018 with ext: 278 or by email at online@alysh.com where a solution will be provided.